Each year the International Concierge and Lifestyle Management Association (ICLMA) identifies an ICLMA member who goes above and beyond simply being a member. These outstanding individuals voluntarily contribute their valuable time to promote and assist ICLMA and all ICLMA members.

This year, ICLMA presented their 2012 Member of the Year award to Leslie Spoor of Executive Errands® & Concierge Business Solutions™ for her outstanding service to the association. Ms. Spoor has been instrumental in promoting the association in addition to bringing valuable information to ICLMA members in their member forums and via webcasts about such topics as Marketing and Goal Setting for the entrepreneur.

Ms. Spoor has been in the independent concierge industry since 2006 when she formed her company Executive Errands® (www.executive-errands.com) in Palm Desert, CA.  Executive Errands® is a service-based company providing lifestyle management concierge services including absentee home care, personalized assistance and home maintenance services. The company was founded on the principles of high quality at an affordable price with a focus on providing the types of services that would help to simplify other people’s lives. Since entering the Concierge industry, Ms. Spoor became an ICLMA Certified Concierge Specialist. Recently, Ms. Spoor launched a new company, Concierge Business Solutions™ (www.conciergebusinesssolutions.com).  This company offers a software system designed to help other concierge companies be more efficient by automating their administrative functions.

Headquartered in North Carolina, with members across the globe, ICLMA is the world’s leading professional association designed to support independent concierge and lifestyle management professionals world-wide. Originally called ICEA, the association was formed in 2000 by a handful of independent concierge. The association transitioned in 2010 and reformed as the International Concierge and Lifestyle Management Association. The new association better reflects the trends in this growing industry.

Today ICLMA is an international association supporting hundreds of concierge and lifestyle managers from over 24 countries around the world. The association offers members networking opportunities, continuing education, resources and industry recognition including their top award, Member of the Year.

ICLMA also publishes their popular annual independent concierge industry survey, the only international research conducted on the concierge industry.  The findings of this research are used by concierge as well as media around the world.

In 2002, Entrepreneur Magazine ranked concierge service businesses to be among the top ten start-ups in the United States. Since then, the concierge industry has continually grown to what is now estimated to be a $1 billion dollar industry, worldwide.